About Warranty Repairs • Anamo Customer Service

Customer Service

About Warranty Repairs

For some products sold directly by Anamo, if they're covered under a manufacturer's warranty, you may have the option of having them repaired by a third-party repair service provider who is authorized by manufacturers to repair their products.

If your item is eligible for repair, you'll be able to send the item directly to the third-party repairer. Learn how to Create a Repair Label. It's very important that you back up any files and remove any passwords before sending an item for repair, otherwise the repairer may not be able to repair your device. You may also want to erase your saved personal information from the item. If you're sending an Apple product, learn how to Prepare Your Apple Device For Repair.

When the third-party repairer receives your item, you'll receive a confirmation e-mail. The item will be inspected and the issue will be diagnosed. If the defect is covered by the manufacturer's warranty, the item will be repaired free of charge by the repairer and returned to you at no additional cost. Usually repairs take up to 10 business days (including delivery time), but could take slightly longer.

In the event that your item can't be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.

If the problem isn't covered by the manufacturer's warranty, or if the warranty has been voided (for example if the item has been accidentally damaged), you'll be contacted by the repairer with a repair estimate. You can decide whether to ask the repairer to proceed with the repair at an additional cost, or have the item returned to you; you should expect to be charged for the shipping costs. Payment for such repairs, including any applicable delivery charges, will have to be made directly to the repairer.

Please note that in order to repair your item and return it to you, the repairer will need your contact details. Your name, e-mail address and return postal address will be supplied by us to the repairer, and we require the repairer to comply with relevant data protection legislation in relation to such information. By submitting your item for repair, you consent to us and the repairer using your contact details in this way only as required in connection with the repair service.

Note: You can check the status of your repair by following the instructions in the repair confirmation e-mail you receive or via the website below, once one business day has passed since the creation of your label.

Repairer Contact
MLS Κεντρικά γραφεία : 17ης Νοεμβρίου 79 54352 Θεσσαλονίκη
Τηλ: 2310 929090 Fax: 2310 937222
Αθήνα : Διγενή Ακρίτα 40 & Αργυρουπόλεως, 16451, Αργυρούπολη
Τηλ: 2109902570-1 Φαξ: 2109642845
Email: mail@mls.gr