Identifying Phishing or Spoofed Emails • Anamo Customer Service

Customer Service

Identifying Phishing or Spoofed Emails

From time to time, you might receive emails that look like they come from, but they are, in fact, falsified. Often these emails direct you to a Web site that looks similar to the Web site, where you might be asked to provide account information such as your email address and password combination. Unfortunately, these false Web sites can steal your sensitive information; later, this information may be used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.

Below are some key points to look for in order to identify these emails:

1. Know what won't ask for will never ask you for the following information in an email communication:

  • Your VAT number or tax identification number
  • Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • A name of any of your relatives
  • Your password

2. Requests to verify or confirm your account information will NOT ask you to verify or confirm your account information by clicking on a link from an email.

3. Attachments on suspicious emails

We recommend that you do not open any email attachments from suspicious or unknown sources. Email attachments can contain viruses that may infect your computer when the attachment is opened or accessed. If you receive a suspicious email purportedly sent from that contains an attachment, we recommend that you delete it and do not open the attachment.

4. Grammatical or typographical errors

Be on the lookout for poor grammar or typographical errors. Some phishing emails are translated from other languages or are sent without being proofread, and as a result, contain bad grammar or typographical errors.

5. Check the Web site address

Genuine web sites are always hosted on the "" domain--" . . " (or " . ."). Sometimes the link included in spoofed emails looks like a genuine address. You can check where it actually points to by hovering your mouse over the link--the actual Web site where it points to will be shown in the status bar at the bottom of your browser window or as a pop-up.

We NEVER use a web address such as " . ." or an IP address (string of numbers) followed by directories such as "http://123.456.789.123/ . . ."

Alternately, sometimes the spoofed email is set up such that if you click anywhere on the text you are taken to the fraudulent Web site. will never send an email that does this. If you accidentally click on such an email and go to a spoofed Web site, do not enter any information and just close that browser window.

6. Do not "unsubscribe"

Never follow any instructions contained in a forged email that claim to provide a method for "unsubscribing." Many spammers use these "unsubscribe" processes to create a list of valid, working email addresses.