Companies that use live chat have seen an overall reduction in the cost of serving customers. Such solutions are quick to implement and they are a lot cheaper than other customer service alternatives(phone or email support). Interaction time with the customer is reduced. Consumers are quite familiar with live chat software and are more likely to buy and less likely to abandon their sessions.
The more you know about your customers, the better you’ll be able to offer them solutions. In order to sell more of your products or services, it’s crucial to listen to your customers. A live chat support system makes understanding customers’ concerns and needs easier because you’ll have a written log of what is causing customer headaches that can be mined for data.
The top ten reasons buyers abandon their online shopping sessions are often related to confusion and complications at checkout. Confused customers may have a question that they want answered in real time. Live chat support fulfills this need of addressing questions or concerns during the sales process, thereby increasing conversions or sales.
See which page your customer is currently viewing, the location of the device and where he or she came from. Provide more information about a product and help the customer make a decision.
You can see how many people are on your site right now, which pages they're interacting with, and more.
Browse the archive for past messages and answer questions that you missed directly to the visitor's Inbox.